1. Vaccination details
1.1. All pets staying must be fully vaccinated, and the current vaccination certificate must shown to a member of staff for each pet.
1.2. Failure with proof of a valid vaccination certificate for each pet will prevent them from boarding.
1.3. This must show a booster vaccination having taken place within the time frame as suggested by and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations.
1.4. Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza.
1.5. If your dog has kennel cough vaccination, your dog must have this at least 2 weeks prior to arrival at kennels. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card / certificate as ‘Intrac’ (which lasts for 6 months) or ‘Nobivac KC’ (which lasts for 12 months). This is caused by an airborne infection and thus outside our control.
1.6 We will never knowingly accept a dog with the condition, but as incubation can exceed 10 days it may not be detectable prior to arrival. THE OWNER therefore accepts that this hazard exists, especially at busy times.
1.7. All Animals must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are boarded. These products have varying lengths of effectiveness. Animals that arrive with fleas will be administered such a product and charged accordingly.
1.8. An effective Wormer, such as ‘Drontal’ or ‘Panacure’ must have been administered to any Dog or Cat prior to boarding. This should be taken at least a week before coming into the Kennels / Cattery. Please check with your Veterinary Surgery on how long each product will protect your Pet.
2. Medical Record
2.1. If an animal has a medical condition of any sort, we must be notified at the time of booking.
2.2. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission.
2.3. We reserve the right to refuse to board any dog that is clearly unwell, or that we consider could be dangerous to our staff.
3. Emergencies
3.1. In the unlikely event your dog becomes unwell during their stay they will be treated by our designated veterinary surgeon.
3.2. All cost will be refered back to the owner and the full balance MUST be paid on collection
3.3. THE OWNER accepts that a veterinary surgeon will be called if we think it necessary.
3.4. During the period of boarding, we will exercise every possible care and attention to the welfare and safety of the pet, however we accept no responsibility for problems outside of their control.
4. Emergency Protocol
4.1. In a case of emergency, the person you have nominated will be contacted via telephone, text or email.
4.2. The designated veterinary surgeon will be contacted and engaged if required as stated above.
4.3. THE OWNER will also be notified by telephone, text or email.
5. Aggressive / Destructive Temperaments
5.1. We do accept animals with aggressive or destructive temperaments.
5.2. In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we may contact you to arrange their removal.
5.3. All damage caused by an animal to any area will be chargeable to the Animal Owner.
6. Minimum Age
6.1. We operate a minimum age policy of 8 weeks.
7. Diet
7.1. We strongly recommend your Pet be kept on the same diet, please ring to discuss to confirm if we can include their dietary needs in the price
7.3. If you don’t supply the correct dietary food that your pet eats normally we are not held liable for any conditions resulting from change of diet.
8. Bedding & Toys
8.1. We supply plastic hygienic beds, soft bedding.
8.2. We request that you provide any soft bedding that you wish your Pet to have during his / her stay.
8.3. We take no responsibility for loss or damage to any supplied bedding, leads or toys
9. Boarding Fees
10.1 A NON- REFUNDABLE/ REFUNDABLE DEPOSIT OF £40 IS REQUIRED BY ALL NEW CUSTOMERS THE DEPOSIT CAN BE REFUNDED 2 MONTHS NOTICE FULL REFUND, 1 MONTHS NOTICE HALF WILL BE REFUNDED LESS THAN 1 MONTH DEPOSIT LOST.
10.2. THE OWNER is charged for each day or part thereof including ARRIVAL AND DEPARTURE DAY.
10.3. All outstanding fees must be paid in full at time of collection.
10.4. Dogs/Cats collected before 13:00 will be charged half day rate (see prices in our service and prices page).
10.4.1. Dogs/Cats collected after 14:00 will incur an additional day boarding fee at the prevailing rate.(see prices in our service and prices page)
10.4.2 Should the stay be extended by THE OWNER for any reason, extra days will be charged at the daily rate.
10.5. If the stay is curtailed, the full price may remain payable, but we, (at our discretion), may offer a refund for unused days, except during busy periods where it is not possible to re-allocate the accommodation.
11. No Show
11.1. A No-Show is the term used for a booking where you have failed to present your pet/pets for boarding within 48 hours of the first day of your booking.
11.2. In this instance THE OWNER agrees that the booking may be cancelled.
13. Non Collection
13.1. Any pet not collected within fourteen days of the agreed date of collection may be re-homed at our discretion unless satisfactory communication is received from THE OWNER within this period.
14. Payment
14.1. All outstanding fees must be paid in full on or before the time of collection by cash, debit/ credit card or cheques
14.2. If your payment is withdrawn or declined you accept full liability for any bank charges incurred, you further agree that we may at our discretion charge an admin fee of 8% of any outstanding balance, if they have to enforce the debt.
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